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Thank you for your patience, I am sorry to hear about it.
It is a bit odd, I must admit. You should consider making a complaint to the bank and request that they accommodate your father’s request. If he has given a power of attorney to his sister / you, you can make that complaint on his behalf.
If they still refuse to resolve this, I suggest that you involve social services, and in any event, make a complain to the Financial Ombudsman Service. You can do it here: How to complain (financial-ombudsman.org.uk)
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