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Hello, this is Jim and welcome to JustAnswer. I will be the lawyer working with you today.Sorry to hear of the issue. I will set out my written answer shortly.
A claim for breach of contract must be issued at court by the 6th anniversary (from the date of the breach). For stress claims, the courts allow up to £3,000 as a result of the breach. If you have a mental illness which was exacerbated, you have a personal injury claim which would require a no win no fee law firm. The issue with personal injury claims is that there is a 3 year window to issue the claim at court, from either the date of the breach or your date of knowledge - i.e. the date you knew your symptoms were made worse due to the company's breach. The court does have discretion to set aside the limitation period under S.33 of the Limitation Act 1980 but there needs to be a good reason. If you lost mental capacity at any time the limitation pauses until you regain capacity. Everyone is presumed to retain capacity unless a medical expert can confirm otherwise. You would need a law firm in my view - we cannot act as JustAnswer is an internet forum and not a law firm. Any of these should be able to help, with nothing to pay up front :
I would recommend you instruct a firm who will source your medical records and they would then pursue the supplier for breach of contract and negligence.
I hope this helps and answers the question - my goal is to ensure you are happy with the answer and have the information you need. If you have any follow up questions then please let me know. I will reply as soon as I can to help with any further queries.
Please let me know if the answer helped or if you need me to cover anything else?. I am happy to clarify the answer or if you have any follow up questions. If so, I’d be grateful if you would let me know. I am free most days, including weekends, so feel free to ask me anything you are unsure of.
My pleasure, best of luck with it, thanks.