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I am a solicitor. Please upload a copy of the contract/terms and conditions.
Do you have the terms and conditions?
Do you have any written orders? I am afraid I am unable to access the link due to a security issue.
I am afraid if it was a purpose built/custom made order, you would not be entitled to terminate the order and get a refund, that would be at their discretion.
I am afraid your best option is to try and negotiate with them amicably, otherwise you would lose your deposit in full.
May I help further?
I am not able to call.
Sorry, it doesn't change anything.
The law is quite clear on bespoke products and no right to cool off.
All the best