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I am a solicitor.
Sorry to hear this. Have you raised the issue with the managing agents?
Have they not responded? We do not need to speak on the phone.
This is a Q&A forum, not a law firm. I can assist with any legal questions but not represent you.
You should ask for a refund of service charges if the services charged for have not been provided. If you are not refunded, you may file a claim in court online at www.moneyclaim.gov.uk for the return of the money.
May I help further?
You are welcome.