Ask a Law Question, Get an Answer ASAP!
Hello, this is Jim and welcome to JustAnswer. I will be the lawyer working with you today.Sorry to hear of the issue. I will set out my written answer shortly.
It would depend on the agent's booking terms and conditions whether or not you can move the date. I note you have tried to reach Hoseasons on the phone - without success. I have checked their website and you can manage your booking which may well let you move the date. Here is the link to go to : https://www.hoseasons.co.uk/account/loginThey seem to say there is a £35 fee to change the date so it does look like you can change the date to September if you wish. The above should answer your question but do let me know if you need more help.
I hope this helps and answers the question - my goal is to ensure you are happy with the answer and have the information you need. If you have any follow up questions then please let me know. I will reply as soon as I can to help with any further queries.
Please let me know if the answer helped or if you need me to cover anything else?. I am happy to clarify the answer or if you have any follow up questions. If so, I’d be grateful if you would let me know. I am free most days, including weekends, so feel free to ask me anything you are unsure of.
OK, thanks - that would apply if it is contained within the booking terms and conditions. If there is a window within which to make a change then they should let you but if you go over the window then they would be within their rights to hold you to it.
Thanks, ***** ***** for a trip for a specific date and unless their terms and conditions allow you to move the date, they don't have to. I would not recommend you sue them as they will simply rely upon what the booking terms state. If you paid by credit card (minimum £100) then your card provider may refund you though.