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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
Who did you pay exactly? and how long ago was this please?
Hi there Martin. Who did you pay exactly? and how long ago was this please?
Thank you Martin. Please provide the information requested so that I can assist
Thank you. Please do not worry and leave it with me for now; I will get back to you with my answer as soon as I can which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience, I am pleased to be able to continue assisting with your query now. First of all, I am sorry to hear about the issues you have experienced in your situation.
The kitchen supplier cannot just come on to your property to take the kitchen away – only you decide whether they are allowed on the premises and if they get in without such permission, they will be trespassing. The simple thing is to not let them in in the first place. If they have any issues with the installer then they need to pursue them directly, rather than involve you, especially as none of this is your fault.
Be very clear with them that they will be trespassing if they try and enter your property without your consent and that you will call the police if they even attempt it. Remind them also that the dispute they have with the installer is between them and nothing to do with you and it does not mean you are liable for the return of the kitchen, considering you have already paid for it and title has passed to you.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.