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Hello. My name is***** am a solicitor here to help you with your question. I will respond as soon as practicable which will be some time today.
Hi there. I assume that you have his phone details, place of address (or can find these on NAPIT).
Can I suggest you call as well as email and give a set period, eg 7 days, in which you want a response otherwise you will have no alternative but to approach NAPIT (plus any other trade associations he is registered with).
I think it's going to be a matter of persistence. There is not particular legal route I would suggest at this stage. He has failed to provide an accurate certificate but would I suggest enforcing this through a Court , not at this stage.
I hope this has been of some help. I realise it doesn't provide a quick fix. Any questions, please ask.