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Good afternoon, I will review and assist.
As you have sent an email before expiry of his leave he can stay in U.K. before expiry of leave but I do advise you sent follow up email so you have that too if any delays in response for exceptional assurance.
If there are travel restrictions and you are unable to get home it will be considered.
If he does not hear by the 16 I advise he should go before that date unless it’s impossible for him to travel then those circumstances are different.
You will then have to await a response.
The home office should usually respond within 7 days this is why I advised to follow up.
7 working days.