Hi, I visited a Lidl 2 weeks ago, picked up some items and put them back because the queue was too long and tried the next supermarket (Tesco) across the road. I was then followed into Tesco by a manager from Lidl who accused me of stealing
from them (I am not a thief and the barriers did not go off when I left Lidl). I was left extremely embarrassed and distressed by the ordeal and now need to go back onto my antidepressants because of it. I have contacted the Lidl customer services several times to request if they have viewed the cctv and when I would be contacted back, they advised I would be called a week ago to receive my apology. They have not called me back and my emails are getting me nowhere. The only explanation for my being followed and accused of theft was because I was racially profiled as I am a young black female and obviously did not steal anything from them. I just cannot let this stand though, I was wanting to know if there is anything I can to legally regarding this matter?
JA: Where are you? It matters because laws vary by location.
Customer: It happened in Manchester
JA: What steps have you taken so far?
Customer: I called them the day of to lodge a complaint and was assured I would receive a call from them once the cctv was reviewed. I have since followed this up with 2 emails. 1 to advise them of exactly what happened and one to request an update.
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: No, I don’t think so