Ask a Law Question, Get an Answer ASAP!
Hello, how are you? Welcome to JustAnswer. My name is***** am a solicitor and I will be assisting you today. Please note there may be delays in responding as I am away helping other customers but I will get back to you as soon as I can. I may also need to ask you some clarifying questions to determine the legal position.
Thanks for your message, I appreciate it is important to you.
To get a refund, what you need to do is write them a formal “Letter Before Action”. In this letter you will need to state the amount you are seeking to recover and the reasons why. You will also need to give them a deadline to raise the payment by, usually it is 14 days in which to receive payment.
If payment is not received within 14 days, then you will need to issue a claim against them in the small claims court. You can do this by visiting this site https://www.gov.uk/make-money-claim
Or you can do it by post by using form N1 which you can find here https://www.gov.uk/government/publications/form-n1-claim-form-cpr-part-7 and posting it to:
County Court Money Claims Centre
PO Box 527
I attach a template letter you can use, you will need to edit it.
I hope this helps. Thank you again for visiting JustAnswer, please let me know if you need me to clarify anything or if you have any additional questions. I am happy to help.
If you receive a phone call offer these are system generated and outside my control. My understanding is that you won't be charged if there's no phone call. My advice is above. Hope that helps.
No phone call has been requested so you will not be charged. If you find this to be the case please contact our customer service team https://www.justanswer.co.uk/help/how-to-request-refund
Do not send us any letters about your claim.
Yes, you will need to send it to them
You follow the steps I have outlined above. If no response, you escalate matters
Yes, of course. We would be more than happy to help
I am glad I was able to help. Have a great day.