Ask a Law Question, Get an Answer ASAP!
Welcome to JA.
Please note that this is not a chat service therefore you may experience delays.
Have you obtained a quote to repair the damage yet?
Thanks for the further info.
From the circumstances described it appears there is a potential breach of the Consumer Rights Act 2015. This is because under this law service provided must be done with reasonable care and skill. In view of this it appears the service provided to you was below par. Therefore, in In view of the breach that has occurred you are entitled to a number of remedies under the law.
The remedies available are price reduction which can be up to the full amount paid and specific performance which is demanding the matter be repaired/replaced. Further you can get someone else to fix the issue and then seek to recover costs from the responsible party.
However in order to determine the party in question, i suggest you seek a 2nd opinon on the cause of the damage and also who likley caused the damage. Further you should seek to obtain written statements from the mechanic and RAC what they did to your vehicle when it was in their possession,
Once you obtain the info you should be in a position to determine the responsible party and thus seek to recover from the party in question.
I hope i have clarified the position.
Thanks and stay safe.
Ok thanks for the further information.
Thank you again for visiting JustAnswer, please let me know if you need me to clarify the answer given.
Thanks and stay safe
You should consider sending the written report to the at fault party and seeking the costs to repair it from them.
I hope I have clarified the position.
You can consider obtaining a report from an independent reputable mechanic which outlines how where and when the fault occurred. If the report supports your position this will be good evidence to show the damage caused was not your fault.
In the absence of an expert report to support your position you will struggle to convince the court that the damage was not your fault. Therefore you should sought a 2nd opinion from a reputable engineer on the cause.
You can try laird assessors using the link below as they have motor engineers that may assit in finding out how and why the fault occurred.
If they cant assit please return to JA as I will have to opt out of the question so another expert can cast their eyes on your issue and hopefully provide an alternative way to help you.