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Welcome to JA.
I am sorry to hear about your situation.
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Please can you confirm what you would like to know today as this will determine whether I can assist?
Thanks for the further information.
Consumer Rights Act 2015. This is because under this law service provided must be done with reasonable care and skill. In view of this it appears the service provided to you was below par. Therefore, in view of the breach that has occurred you are entitled to a number of remedies under the law.
The remedies available are price reduction which can be up to the full amount paid and specific performance which is demanding the matter be repaired/replaced. Further you can get someone else to fix the issue and then seek to recover costs from the responsible party.
I suggest you obtain a quote and a report to fix the issue and also ask the person to review the works undertaken by the intial serviceman. Hopefully the report supports your position as this can be evidence to persuade the serviceman to return to fix the issue.
Assuming a resolution is not met I suggest you consider instructing a solicitor to assist you with regards ***** ***** action or alternatively you can consider filing a complaint with the trading standards.
I hope I have clarified the position.
Thanks and stay safe.