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1. Your ex partner´s solicitors owes you no duty to remove your name from the mortgage, even if this is agreed as that solicitor´s only duty is to your ex, not you. Accordingly, you should get your own solicitor to make sure your name comes off the mortgage, because commonly, it does not happen correctly. So, get your own solicitor to make sure it happens as otherwise you might end up disappointed.
2. If you have any queries arising from the answer or if you want any additional information, I am happy to help further to assist you in the resolution of your difficulties.
3. You should appoint yourself a solicitor and get the solicitor to engage in correspondence with your ex´s solicitor about removing you from the mortgage. Essentially, you want a deed of discharge from the mortgage company and you should liaise with your ex´s solicitor until you get this.