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Good morning, thank you for contacting Just Answer my name is***** am a solicitor and I will be assisting you today. Can you clarify your question so that I can best advise you?
Please note that the call requires a further fee, if you are happy to pay the fee I will arrange a call with you.
That is fine I am happy to continue to assist you with a written response.
As you disagree with the decision you can ask for the decision to be looked at again - this is called ‘mandatory reconsideration’.
You can only do this on certain grounds such as:
Have you received the mandatory reconsideration letter?
This would be the first step, you need to request that the decision is looked at again - then they will carry out a mandatory reconsideration.
Thank you for the confirmation, unfortunately you cannot progress this matter until they carry out the mandatory reconsideration. You will have to keep trying to get through to them to ask for the mandatory reconsideration to be carried out.
Glad to be off assistance, please let me know if I can assist you further.