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I am very sorry to read of the above and I imagine what a difficult position it must be. I will certainly try to clarify your options.
May I confirm how you have quantified the £5K figure you refer to please? i.e. what do you believe the bank has done or not done that gives rise to damages?
thank you. It is difficult to see hoow you would make a claim against the bank without at least a notion as regards ***** ***** for a claim - i.e. suspicion that they may owe you more based on an attempt to pay you compensation reasons you do not understand would be difficult to found a claim in and of itself.
from what you describe, you would need to likely consider carrying out some information gathering. The only way I can see that this would be possible, assuming you did not wish to go to court on the matter, would be to raise a complaint on the basis that you are not happy that they have failed to explain the basis for sending you a cheque. They would then need to respond to that complaint within a maximum period of eight weeks. If they fail to do so we were not happy with the response, you can then refer the matter to the Financial Ombudsman which has evidence gathering powers to demand information from the bank.
Of course, this is not the end game necessarily as you would then need to potentially consider further complaint based upon any new evidence you obtain using the above process if you find there is cause for a claim for further damages. you would also not likely want to accept the compensation they have offered you particularly if this is expressed to be in full and final settlement as this would preclude your ability to make any further claims on the same facts at a later date
there is certainly no requirement for you to seek damages or make a claim against the bank; the bank is under no obligation to pay you damages or compensation except in so far as it is required to do so by the regulator which is likely the reason they have sent you a cheque because they have been required to identify customers which fit a particular profile in relation to something they have or have not done in the past. If you are not satisfied with any automatic compensation they have offered to you, or the information they have provided, the onus would be upon you to bring a complaint or claim against the bank for further information or further damages as described and discussed above
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