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Hello Jill, this is Jim and welcome back to JustAnswer.
Your retainer will say that you must co-operate with them so by refusing to sign a court document they will argue you are in breach of the contract you have with them, which would allow them to then stop acting for you. If that happens they cannot recover their costs from your opponent so they will look to you for their costs (due to the breach). A retainer is simply the agreement you have with them. They will have sent you paperwork at the outset and you will have signed the contract with them. There are no other forms to claim a fee remission, no. It seems they want to show they made attempts to explore all options regarding the court fees, hence asking you to sign the EX160 form. As I say, if you have evidence of savings then I am not sure why they are insisting on this as clearly you wouldn't qualify for the fee remission in any event so is rather strange for them to ask you to sign the form in any event. The form is only for people who are impecunious or cannot afford the court fees. I would go back to them ask why, when they know you won't qualify, you are being asked to sign (under duress I might add).
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Hi Jill, you would have a defence as you are being asked to do this by a regulated law firm. It may be as well to co-operate with them but to be honest, a paralegal should not be dealing with a large loss claim (the costs are six figures and your claim will be a multi track case - something which I would never ask a paralegal to do, given the complexity). At the very least you should have a qualified solicitor / associate / partner ideally dealing with this. In relation tot your membership, customer services can be contacted by email to***@******.*** or here: https://www.justanswer.co.uk/help/contact-us