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Hi, welcome to JA, I amCustomerone of legal experts here. My goal is to provide you with the best experience possible and answer any questions which you may have about your current situation. I may not respond immediately, this is because I may need a few minutes to read what you shared above, type and respond to you. Feel free to ask any follow up questions as needed until you are satisfied.
The best option in this situation is for them to attend the local citizens advice bureau and speak with an advisor there. The CAB are able to provide interpreters and to assist with the application process if they are eligible.
Can I clarify anything for you? I hope I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
My apologies for the delayed response, it is unfortunate my response is so late in light of your concerns. It was inadvertent and I was not aware of your follow up message.
it is unfortunate you feel this way. I assure you as a professional, there is no way I would risk my professional integrity to scam someone even if it is that I am assisting remotely.
what you must understand is that interpreters are very much a personal thing. It is very unusual for you to find a solicitor who speaks a foreign language in order to assist. There is also no obligation on the state to provide interpreters which may explain why the CAB does not have an interpreter. Usually the CAB is able to help with completing the application if the person is able to speak little English.
if the CAB has said they are unable to assist then it is incumbent on the applicant, that is your friend, to instruct someone to assist them with interpreting at the CAB. The onus is on your friend to visit the CAN with someone who is able to assist with interpreting.
The reason the benefit was stopped is because the assessment is now joint. It is likely that they would have taken into account the other spouses financial circumstance in deciding on entitlement. They could have however gotten their assessment wrong as I have known them to do.