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Hello and thank you for your question. My name is ***** ***** I will be very pleased to assist you. I'm a practising lawyer in England with over 15 years’ experience. Please be aware that although I will endeavour to reply to you promptly, I am also in full time private practice and so I may not be available to respond immediately and it may also take me a few minutes to prepare a reply. The site will notify you as soon as I respond. I look forward to working with you to answer your question fully.
I am very sorry to read of the above and I imagine how frustrating it must be. I will certainly try to clarify the position for you.
Thank you. If the account is in your name, then they must provide you with evidence of use of the account. However this need not necessarily show the device that was being used to access the account and I am not certain what evidence would be required in this regard.
If proof of purchase cannot be located, or some other form of evidence adduced to show when the unit was bought - email receipt if bought online? - then you will not be able to enforce your consumer rights as regrettably this requires evidence of at least when an item was purchased and possible also who bought it depending on the wishes of the retailer in question.
It may be possible to make a claim under a guarantee though this also often requires evidence of proof of purchase which is likely to be the process you are working through now. You may need to implore the individual that bought the device to recheck their records to see if there is any evidence - an old credit card statement would do as the card issuer can obtain information as regards ***** ***** that was purchased.
I hope the above is of some assistance but if you have any further questions, please revert to me