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I am a solicitor.
Sorry to hear this. You should inform the agency that the property is unfit for human habitation and you should also threaten to complain to the environmental health department of your local authority as they have the power to take enforcement action against the owner of the property for the issues with the property.
You should inform the agency that they should accept a mutual surrender of your tenancy with immediate effect and you stop paying rent with immediate effect failing which you may also take legal action against the owner for damages for the issues with the property.
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