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Hello I am happy to help this evening.
If the ombudsman used was https://www.ombudsman-services.org
You should contact them to assist you with the enforcement. They work closely with companies to provide one-to-one support to help improve the way their services are delivered, and their complaints are handled.
That would be the best course of action.
If you have already done this without any success the next course of action is to contact the supplier and advise that you are happy to pay the amount you have stated above. Ask them to confirm that no further action will be taken by the debt collection agency and ask them to confirm this in writing by post or email.
I hope this helps.
Have you spoken to the energy company since?
My goodness! That in itself would justify a further complaint.
Are you in a position to pay it and get rid of the inconvenience?
Your best course of action is to settle the amount you acknowledge and are happy to. When paying write to them and set out the grounds on which you are paying and that you dispute the additional charges beyond the ombudsman’s ruling. Ask that any further correspondence take place via email or post so you have evidence of the interactions should you need to rely upon it if they take you to the small claims court.
Within the letter you send state the following.
“I reserve the right to refer to this correspondence in court should the need arise.”
No problem at all. It is extremely frustrating when these larger companies think they can do as they please when it comes to their customers and members of the public.
Is there anything else I can help with this evening?
No problem. If you can leave a review when you receive an email it really helps my ratings.