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If you buy a new or used car from a dealer and experience problems with it, you have some statutory rights under the Consumer Rights Act
The Act states the car must be “of a satisfactory quality”, “fit for purpose” and “as described”. (For a used car, “satisfactory quality” takes into account the car’s age and mileage.)
If you have paid the money and have not received the car
documentation, then you can take action against the dealer.
So, there is no problem with the car, but having delays with getting it transferred to yourself?
When selling a vehicle, the buyer expect to see the V5C to let them check the vehicle’s details.
If the seller do not have the V5C, then seller will need to send a signed letter to DVLA, Swansea, SA99 1AR, giving the vehicle's registration number, the make and model of the vehicle, the date the car was sold or transferred the vehicle and the name and address of the new keeper.
So, the seller should tell you what is going on with the V5C document.
Tell the seller, if you can not get the car transferred due to lack of V5C , then you have to reject the vehicle and ask for full refund .
Under the consumer rights act, the car sold should be “of a satisfactory quality”, “fit for purpose” and “as described”.
If the change of the number plate was not informed at the time of the sale, then you can terminate the contract .
Alternatively if you wish to keep the vehicle, you can ask the seller to get it done and bear any cost related to it.
If the seller informed you this at the time of the sale ?
Make a formal written complaint to the seller via their internal complaint procedure, tell them if the requisite things are not done within 6 days then you would be returning the car and asking for the full refund back.
If the seller refuses to refund you, then you can claim back the cost via small claims proceedings.
Before approaching the court You need to send a letter before claim to the seller asking for the refund within 14 days of the letter.
If the trader still fails to refund your deposit, then you can start your court claim online using the below link-
You can use the below template letter for sending to the seller.
Please find below the template letter.
I hope this helps.
If you need further assistance, please let me know.
In the meantime, thank you for using Just Answers. Best wishes.
You are welcome. Best wishes.