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I am very sorry to read of the above and I imagine what a difficult position it must be. I will certainly try to clarify your options.
thank you. Finally, at this point, what is your priority - from what you say, they have offered a refund. are you seeking anything further than this?
thank you. It goes without saying that you are entitled to a refund and the does not appear to be a dispute on their part in this respect. However, as they failed to fulfil the contract, you could also if you felt sufficiently motivated to do so, pursue a claim for damages either for consequential loss though from what you say this is probably relatively minimal or, in the event it is significantly more expensive to rent the equipment from another supplier, the difference between the rental costs from the old supplier and the new supplier.
Any such claim would involve issuing a County Court application and therefore, it is only likely to be worth the time and effort involved in this if the amount you are seeking to claim is substantial though there is no specific minimum amount required to issue a claim in the County Court. Equally, it may be that you can ask the hire company for a payment to take account of any such costs warning that you are minded to issue proceedings in the County Court if this cannot be agreed which may precipitate a goodwill payment of some kind.
If you wish to contemplate a claim in the County Court, the simplest way to issue proceedings is using the following link:
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