The warranty is not affected by your statutory consumer rights - meaning you should look to the dealer who sold you the car to fix it. I would not bother with the warranty people - your consumer rights are against the dealer, no question about it.
You are likely to be over 30 days now in any event, since delivery, which means the dealer is allowed one attempt to repair (assuming it would not put you at signifiant inconvenience - if so, you can demand a full refund).
I will set out your rights. If you purchase a used vehicle from a dealer you have rights under the Consumer Rights Act 2015, which states that the vehicle has to be:
· of satisfactory quality in that it must not be faulty or damaged when received
· as described in that the vehicle must match any description given at the time of purchase
· fit for purpose in that it should be fit for the purpose intended
If the vehicle does not meet the above then you will be able to enforce your rights and sue for your money if the dealer refuses to give you the money back. The claim would not be against the manufacturer as they will only be responsible under their warranty which came with the vehicle.
There is no protection against fair wear and tear, misuse or accidental damage, faults that were pointed out at the time of sale or if you change your mind and no longer want the goods. The age and value of the vehicle will also be relevant and the expectations of older vehicles will certainly be lower.
The rights against the seller are:
1. Reject the vehicle and request a refund which must be done within 30 days of purchase or delivery. The faults are presumed to be there from the outset unless the dealer can prove otherwise.
2. Repair or replacement and this can be done within the first 30 days or after, if that deadline has passed and a rejection is no longer possible. If a repair is not possible or has failed, the vehicle can still be rejected for a refund, or if you want to keep it, you can ask for a price reduction. If asking for a refund or a replacement, the current value of the vehicle will be used, taking into account any depreciation in value for usage by the buyer since purchase. If the repair would put you are considerable inconvenience - e.g. taking several weeks, or meaning you have to travel a long distance to them, then you can demand a refund. They are only allowed one chance at the repair - if that fails, you are due a refund.
You need to contact the dealer and advise them of which option you want to go through with - normally they are allowed one repair attempt but as I say above, if this puts you at a signifiant inconvenience then you can instead demand a refund..... if they refuse then I would advise that you report them to Trading Standards (tel: 0808(###) ###-#### and commence legal proceedings via the money claim online site (www.moneyclaim.gov.uk) for your money back.
Before you do this however you should send them a 14 day letter before action to warn them of your intentions, to allow them to avoid litigation and resolve this dispute. I attach a template letter for you to use which will hopefully resolve the dispute.