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Hello. Thank you for the question. It is my pleasure to assist your with this today.
Please bear with me and I will be online and off-line from time to time and therefore, may be delayed getting back to you. You will receive an email when I reply.
For background - what was make model and age of bike? what was the repair needed?
and even after you sent letter they still havnt paid?
The new Moneyclaim beta system is easy to use: https://www.gov.uk/make-money-claim
the new system is much better than the old government Gateway system.
You can prepare the proceedings now, at your leisure, save them, and then just pay the fee and press the button when the deadline in your letter before action, expires.
That’s because the answer is the answer and there is no magic solution. Also, as you appreciate, if you don’t tell us what you already know, that we have to give you everything from the beginning and sometimes the answer is exactly the same as you already know it’s just that people very often look for a different angle and that isn’t one and that’s the situation here. There is no more to what you already know if you know what I’ve already told you. Kind regards
You have probably seen a pop-up offering you the chance of a telephone call at an extra cost. It is up to you whether you have a telephone call or not but do bear in mind that a 15-30 minute telephone call covers an awful lot of ground and you can get an awful lot of information in that time. So you can ignore it or go ahead or go ahead later. It’s your choice.
Meanwhile, we can carry on on here.
I will refer this to customer services for you and you might want to do the same yourself.
Try this link: http://ww2.justanswer.com/help
or this one