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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
OK thank you. We do not do drafting on here but if you prepare a letter yourself I can have a look at it for you and make any necessary changes. Just be advised though, there may be a extra charge depending on how much work is needed because the initial fee only covers basic chat advice so anything more will be treated as a premium service and I will advise you in advance of the charges
Hello, I was wondering if you have had a chance to consider my query above please? I will need your response before I provide an accurate answer to your situation. Thank you and I look forward to hearing from you.
Without the requested information, I can only provide you with general information, which hopefully will still be useful to you. To answer your questions:
The initial claim form (assuming you claim online), will contain brief details of the claim. It is the formal Statement of Case that you follow up with that should contain the detailed facts and chronology of the case.
You should try and claim interest calculated at a rate of 8% plus the BofE interest rate, from the date you rejected the laptop for a refund
You can only claim that if you actually arrange a solicitor to help you do that and then try and get some of those fees back. It is not a service the courts would provide you with so you would need to instruct solicitor personally to do that. Considering solicitors charge £200-300 per hour, you will likely spend an hour or two drafting the documentation with them so you can consider whether it is worth it financially.
Hi Rob, no problem and thanks for getting back to me. Unfortunately we cannot help with the drafting of the claim forms as we are just a basic chat service. We cannot be instructed to do formal work for you, which is what this would amount to if you decided to get it done. So you would have to instruct a solicitor yourself for such services. However, based on the cost of the laptop and the fact you won’t be able to recover your legal costs from the other side, even if you win, it is largely pointless to spend money on lawyers and it will quickly and disproportionately increase the costs beyond what is reasonable in the circumstances. I hope this clarifies things for you a little bit more.
Hello, following my main response above, I just wanted to check that everything was clear. If you have any further queries about this issue, you can reply to me at any time on this portal and I will be happy to help. Thank you.
Hi, sorry to hear of the issues – if you tried yesterday then the site was down pretty much all day and it may have affected your response. I did however receive this one so will reply to it below:
This is fine as an initial brief explanation. I would also ad at the end what and why you are claiming, such as: I am now claiming for refund/compensation under my rights through the Consumer Rights Act 2015
Hello, I trust that everything has now been resolved to your satisfaction and your original question has been dealt with. If you have any further queries about it, please do not hesitate to get back to me on here. In the meantime, I wish you all the best.
Compensation is not easily given in these circumstances. It is expected that such issues will be stressful and take some of your time. That is why the courts are reluctant to compensate everyone who bring in a claim following a dispute. Things have to be pretty serious for that to happen but the it starts to become somewhat subjective. Considering what the total value is, it is unlikely you will get much more than that to be honest. I would not bother if it was me, but if you wanted to, you can add something. Difficult to say how to calculate it though because it depends on many different variables so you should just put an arbitrary figure, say £50