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I am a solicitor.
I am sorry to hear this.
If they had used physical force on you, you could have pressed charges against them for assault.
However, this did not happen and I am glad the issue was resolved.
I would suggest that you complain to them about this incident, ask for a written apology and ask them to change their policy.
May I help further?
You may get a solicitor to write to them and see if that makes them change their policy.
Verbal threats could amount to harassment and civil action may be taken to make them stop or pay damages.
You may complain further to their head office/CEO or file legal proceedings if you wish to.
All the best
You are welcome.