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Good afternoon, thank you fr contacting Just Answer my name is***** am a solicitor and I will be assisting you today. What service was the company engaged to carry out? Have you raised a formal complaint?
Did you receive a response to your complaint?
The offer of a call is automatically generated by the system, you are free to reject the call if you wish.
If you have received a response to the complaint and this does not resolve your concerns, ask to appeal the decision and speak to a senior member of the team.
Explain why you do not believe the response to the complaint was adequate, and confirm what you are seeking whether this is a partial/full refund.
If you are seeking a refund, explain why the refund is necessary, for example if the service was not what was promised or the service was inadequate.
if you do not receive an adequate response to the appeal letter, usually 14-21 days then I would escalate the matter, as the financial ombudsman cannot assist further you could try using: https://www.disputeresolutionombudsman.org/dispute
If you have nay further questions please do not hesitate to contact us going forwards.