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Hello, how are you? Welcome to JustAnswer. My name is***** am a solicitor and I will be assisting you today. Please note there may be delays in responding as I am away helping other customers but I will get back to you as soon as I can. I may also need to ask you some clarifying questions to determine the legal position.
Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.
Section 52 of the Consumer Rights Act 2015 requires a Service to be performed within a reasonable time and Section 49 requires a service to be performed with reasonable care and skill. If you believe this has not been done, you are within your rights to withhold payment until the service is performed accordingly.
If not you can take them to court, what you need to do is write them a formal “Letter Before Action”. In this letter you will need to state the amount you are seeking to recover and the reasons why. You will also need to give them a deadline to raise the payment by, usually it is 14 days in which to receive payment.
If payment is not received within 14 days, then you will need to issue a claim against them in the small claims court. You can do this by visiting this site https://www.gov.uk/make-money-claim
Or you can do it by post by using form N1 which you can find here https://www.gov.uk/government/publications/form-n1-claim-form-cpr-part-7 and posting it to:
County Court Money Claims Centre
PO Box 527
I hope this helps. Thank you again for visiting JustAnswer, please let me know if you need me to clarify anything or if you have any additional questions. I am happy to help.
Hello, just following up on this to ensure you're satisfied with what you need to do. Please let me know if you need me to clarify anything or if you have any additional questions. I am happy to help. All the best, John
I am glad I was able to help. Have a great day.