Ask a Law Question, Get an Answer ASAP!
Hello, this is Jim and welcome to JustAnswer. I will be the lawyer working with you today.Sorry to hear of the issue. I will set out my written answer shortly.
If the court were to be involved the question it would ask would be whose email account was compromised. If what you are saying is their email account was hacked, how is this your fault?. You have now send £10,000 as per an invoice which the supplier sent to you. It is likely the court would find them to blame for this - you are the innocent party. You are saying they are demanding repayment - you should refuse (how to you know their security is any better?). I note you already spoke to the bank who cannot help (a charge back only works if the funds remain in the recipient bank account) and also Action Fraud. As it stands, you have complied with your side of the contract - the supplier needs to honour their contract and that means providing you with whatever it was you paid for.
I hope this helps and answers the question - my goal is to ensure you are happy with the answer and have the information you need. If you have any follow up questions then please let me know. I will reply as soon as I can to help with any further queries.
Please let me know if the answer helped or if you need me to cover anything else?. I am happy to clarify the answer or if you have any follow up questions. If so, I’d be grateful if you would let me know. I am free most days, including weekends, so feel free to ask me anything you are unsure of.
Thanks, ***** ***** fail to see how this is your fault unless I am missing something (the facts are clear though, to me anyway). Who are they saying is liable here and if it's not you, why are you being chased for a £1.5K late payment fee when you have paid what was due?. I think their conduct is very questionable - you may need to report them to Trading Standards (https://www.nationaltradingstandards.uk/contact/) and also defend a small claim if they make one against you. I can give you details of how to do this.
If they sent you a hard copy of the invoice they may have more of a reason to look to you for payment (again). They also say you should have checked the invoice details as they say Nationwide does not offer business accounts. You say it was their email which was hacked though so we back to the root of the problem - would you agree it was their email account which was hacked? I am going off the details in your question.