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Welcome to Just Answer, I am a solicitor in England and Wales and I will be dealing with your case today.
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Sorry to hear about that.
It is an Authorised push payment (APP) fraud. It means the account holders tricked into making bank transfers.
Authorised Push Payment (APP) scams happen when a person or business is tricked into sending money to a fraudster posing as a genuine payee.
Many banks have signed up for to the voluntary Authorised Push Payment Scam Code ,for protecting their customers from these scams.
Make a formal written complaint to the Bank .
Code says that Your bank should reimburse customers who might not have been able to protect themselves from a scam using these steps or customers considered vulnerable to begin with.
Please see the attached letter.
You need to send it to your Bank, by putting in the details of your scam.
you can also escalate it to the Financial services ombudsman , if you are not happy with the resolution of your Bank.
You can report this to the Financial ombudsman service, which can be done online using the below weblink-
I trust this helps.
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