Many thanks for your patience, I am pleased to be able to continue assisting with your query now. First of all, I am sorry to hear about the issues you have experienced in your situation.
Whilst you would usually have consumer rights in these circumstances, the main issue here is that the company is not a UK one. This will, in turn, make it rather difficult to pursue these rights.
Under UK consumer laws you have various rights when purchasing online, such as an expectation for the services to be as described or provided with reasonable care and skill. If the retailer fails to honour these statutory rights, you would normally have the option of taking things further to Trading Standards and/or the Small Claims Court.
With a foreign company, these options are not going to get you very far and even though you can potentially sue them, you will not be able to enforce the UK court judgment unless you transfer it to the country where the retailer is located. This will be a complex and expensive procedure and unlikely to be worth it, considering the amount in question. You will easily end up spending many times over the amount sought and potentially not get anything in return.
Unfortunately, these are well-known risks of purchasing from foreign retailers and whilst not all behave in such way if there is an issue, you do get some which simply won’t resolve any problems. You will eventually have to accept that legal action is unrealistic and accept this as an unfortunate event and the main thing is not to try and get caught up in taking action which can end up with spiralling costs, without anything to show in return.