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I am a solicitor and reviewing your question for you.
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Hi, thank you for your patience. You must get the account to do a witness statement/affidavit to explain their mistake and to produce the correct statement and to attach both these and if she is self employed her SA302 returns. She will also have to do do a cover letter explaining what the documents are seeking to clarify. If it is just an inadvertent error she should be ok.
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