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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
How much was the phone? Please note this is not always an instant service and I may not be able to reply immediately. However, rest assured that I am dealing with your question and will get back to you as soon as I can. Thanks
Thank you. Why was it delivered to the wrong address – did you out in the wrong details, or did they deliver it to the wrong place?
Thank you very much for clarifying. As we are just an online chat service, all I can do is explain what your options are. I cannot tell you what chances you have as that requires a full case analysis which we cannot do on here.
As far as you are concerned, this was not due to an error on your part and you should not be held liable for it. You gave them the correct address and they entered the wrong one – therefore, they have responsibility for the non-delivery. If it was delivered to your neighbour then it is a matter between them and the company. But you should not be penalised for it.
The issue is what you do about it now and that will depend on what the company is trying to do a t the same time. Are they trying to pursue you for the debt you allegedly owe? If so, then it is up to them to take it further and potentially make a claim for what they believe you owe them. They may never go that far but if they do, then you have the right to provide a defence to whatever they have claimed and explain how you got to the position you are in now. Hopefully, the courts will understand and agree that you have no liability in the circumstances.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
When you say detaching your name from the debt, where is that debt currently, is it just between you and the company?
Thank you very much for clarifying. Non-payment of utility bills, which includes phone contracts, can appear as part of your credit history. However, you would need to challenge this with the credit reporting company directly, whilst continuing to resolve it with the phone company. Often, your rights do not actually kick in until it is too late, i.e. a negative entry has been made on your filer and you then go on to legally challenge it
Hello, I trust that everything has now been resolved to your satisfaction and your original question has been dealt with. If you have any further queries about it, please do not hesitate to get back to me on here. In the meantime, I wish you all the best.
For now yes, that is correct. All the best