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Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 75095
Experience:  Qualified Solicitor
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I’ve had pigeon guard around my solar panels. Installer has

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I’ve had pigeon guard around my solar panels. Installer has damaged one of the panels. They do not want to know. I’ve already paid for their service. What can I do to get them to replace the solar panel.
JA: What state are you in? And is a local attorney or other consumer protection advocate helping with this?
Customer: My name is*****: What steps have you taken so far?
Customer: Try to talk to them but I can’t go pass the customer services.
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: The company is called Senergy Direct.

Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.

Why won't the installer accept responsibility for the damaged panel?

Customer: replied 13 days ago.
He says it was there before but I’ve photos to prove it that the installer has damaged the solar panel while he was screwing the pigeon guard. Now I can’t get to talk to him. He won’t talk to me. I paid £1200 for it.
Customer: replied 13 days ago.
Mr Ben, are you going to answer me?

OK thanks, ***** ***** long ago was this please?

Customer: replied 13 days ago.
Customer: replied 13 days ago.
Work was done on 6/09/2021

Thank you very much for clarifying. First of all, I am sorry to hear about the issues you have experienced in your situation.

You cannot force them to replace the solar panel and whilst you can pf course continuing making requests that they do so, in the end you may have to get someone else to do that and pursue the company which caused the damage for compensation. These would cover the extra costs you had to pay to get the damage repaired.

If a party wishes to pursue another for financial compensation arising out of a dispute between them, they can potentially do so by making a court claim. However, as legal action should only be used as a last resort, there are certain steps that should be taken initially to try and resolve this matter informally and without the need to involve the courts. It is therefore recommended that the following steps are taken in order to try and resolve this:

1. Reminder letter – if no informal reminders have been sent yet, one should be sent first to allow the other party to voluntarily settle this matter.

2. Letter before action – if informal reminders have been sent but have been ignored, the other party must be sent a formal ‘letter before action’ asking them to resolve this amicably within a specified period of time – 14 days is reasonable. They should be advised that if they fail to make contact to resolve this matter, formal legal proceedings will be commenced to pursue them for compensation. This letter serves as a ‘final warning’ and gives the other side the opportunity to resolve this without the need for legal action. There are numerous templates available online for such letters and a simple search will bring up a list of useful results.

3. If the letter before action is also ignored, formal legal proceedings can be initiated. A claim can be commenced online by going to There will be a fee payable, which depends on the amount that is claimed. The other side will eventually get a copy of the claim and they will have a limited time to answer it. They could accept it and pay what is owed, they could accept it only in part and defend the rest, or they could outright reject it. They could also completely ignore it, in which case judgment will eventually be entered automatically against them. Also, it is worth noting that the simple act of submitting a claim could show the other side that this is being taken seriously and prompt them to consider negotiating a potential solution to stop the claim progressing further, such as offering full or partial payment of the amount sought in the claim.

Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.

Customer: replied 13 days ago.
Will that cost me anything, because I was under the impression that ombudsman service is free I only want advice first. Thank you for that. I’ll wait for few more days. Thank you for the advice. I’ll contact you if I need to.
Thank you very much.

You are most welcome. If you wanted to make a claim through the Small Claims Court then you will indeed have to pay and that is not part of the Ombudsman service. How much you pay depends on how much you are claiming.

If you have any further questions about this, please do not hesitate to get back to me and I will be happy to help. All the best

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