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Thank you for the question. The financial ombudsman does have this power, however, they make decisions based on what is "fair and right". People assume that they will receive large amounts of money for stress and hard time, but in reality this is simply not true. Assuming you have received the money back you have lost, including any fees you incurred and the amount you were scammed from, then this may be seen as a fair additional amount. However, if you do not feel this is fair, you can look at escalating the issue with the financial ombudsman, however, I must advise that in general these types of compensations are not large amounts of money.
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I would go back to them and say you don't feel it is enough and you are considering going to the FO, and see if they will offer you more, if this was their fault they may likely offer more. However what you wish to accept is entirely up to you.
I wish you all the best.