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Hello. Thank you for the question. It is my pleasure to assist your with this today.
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Have you made complaints using the hospital complaint procedure?
and is your brother in agreement?
You have probably seen a pop-up offering you the chance of a telephone call at an extra cost. It is up to you whether you have a telephone call or not but do bear in mind that a 15-30 minute telephone call covers an awful lot of ground and you can get an awful lot of information in that time. So you can ignore it or go ahead or go ahead later. It’s your choice.
Meanwhile, we can carry on on here.
You have to make a formal application for the notes and there is a fee which is about GBP50 from memory.
If your mother has mental capacity, she would have to agree to you being present at any future appraisal. From what you have said, she would need to agree although I’m sure that wouldn’t be a problem.
Thank you for letting me assist you with your legal question. I am glad that I was able to help.
I am not certain whether that answers the question for you or not, but I am happy to answer any specific points arising from this.
It will be my pleasure to help you again either further with this or any future questions you have
You can insist all you like but if they won’t let you have them, your only alternative is a Subject access request which I have mentioned earlier. They don’t comply with that then it’s an information Commissioner complaint and an application to court to compel them to let you have the notes and an application for the legal costs against them.
I appreciate you think that they were experimenting with pain control and I am not a great defender of the NHS but they do have to try to see what works and what doesn’t and whilst it may seem like experimenting, it is a process of elimination as to what works and what doesn’t.
I would write to the Complaints Department at the hospital (they will give you a copy of their complaints procedure on demand) and the senior partner at the GP practice
Thank you for the extra information. In my opinion it doesn’t matter where the opinion comes from.
You can insist all you like, but if they don’t do it your only remedy, if it goes wrong is a negligence claim although you could always threaten that at the outset, “if you don’t do this that and the other, and she deteriorates, we will be bringing a negligence claim”.
You cannot nominate where she goes for recovery unless you are paying privately.