You have probably seen a pop-up offering you the chance of a telephone call at an extra cost. It is up to you whether you have a telephone call or not but do bear in mind that a 15-30 minute telephone call covers an awful lot of ground and you can get an awful lot of information in that time. So you can ignore it or go ahead or go ahead later. It’s your choice.
Meanwhile, we can carry on on here.
If your friend is over 18 then she needs to make a Subject access Request in writing under section 7 of the Data Protection Act telling them exactly what personal information she wants.
They have 40 days to reply.
If she is under 18 then her mother does indeed have to do it for her although to be frank, the hospital are just being awkward.
Thank you for letting me assist you with your legal question. I am glad that I was able to help.
I am not certain whether that answers the question for you or not, but I am happy to answer any specific points arising from this.
It will be my pleasure to help you again either further with this or any future questions you have