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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
What is your specific question in relation to this please, so that I can best advise?
OK I understand and thank you for providing this information. Please leave it with me for now; I will get back to you with my answer as soon as I can, usually the same day. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience, I am pleased to be able to continue assisting with your query now. First of all, I am sorry to hear about the issues you have experienced in your situation.
I agree that as the contract you had was with Premier, rather than the manufacturer, it is the seller’s responsibility to ensure that this issue is resolved. Therefore, it is up to them to chase the manufacturer on your behalf especially as you had no contract with the manufacturer yourself.
In the end, it all depends on whether this is delayed beyond what would be considered reasonable, you van eventually consider cancelling that part and asking for a refund and potentially sourcing it yourself elsewhere. If it has delayed the rest of the works, you may even be able to get some extra compensation, in the form of a discount for the remaining work, as a result of the inconvenience caused.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
Hello, I trust that everything has now been dealt with to your satisfaction and your original question has been resolved. If you have any further queries about it, please do not hesitate to get back to me on here. In the meantime, I wish you all the best.