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JimLawyer
JimLawyer, Solicitor
Category: Law
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Experience:  Senior Associate Solicitor
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My bank has blocked my a/c for 14 days now and i cannot do

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my bank has blocked my a/c for 14 days now and i cannot do anything and they refuse to unblock it all because i tried to transfer money to someone to invest for me
JA: Where are you? It matters because laws vary by location.
Customer: folkestone kent
JA: What steps have you taken so far?
Customer: i have talked to them several times but they refuse to listen to what i want to do and told me they were not allowing thetyransfer
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: not really
Customer: replied 17 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 17 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hello, this is Jim and welcome to JustAnswer. I will be the lawyer working with you today.
Sorry to hear of the issue. I will set out my written answer shortly.

The bank will be registered and authorised by the Financial Conduct Authority (FCA) and you have rights here.

Given the dispute with the bank you can avail of the Financial Ombudsman Service dispute resolution scheme - which is much quicker than court action and free to use. You have to go through a complaints procedure first.

You are covered under the Consumer Rights Act 2015 here which means you have a right to expect a service (from the bank) carried out with reasonable care and skill. Furthermore, the account service should be “fit for purpose” and “as described”. If it isn’t then you can allege breach of your consumer rights and breach of contract.

You should now make a formal complaint and if that does not resolve the matter ask them for a "deadlock letter", which is a letter giving their final response. Your bank will have details of how to make a complaint on their website if you take a look. You should threaten to report them to the FCA (you can speak to the FCA if you wish, on 0800(###) ###-####.

Once you have the deadlock letter the next step would be to escalate this to the Ombudsman - they will investigate and liaise with the insurer which would hopefully result in a reinstatement the account and full access restored. They can order the bank to make a financial award for inconvenience if they have acted poorly.

Once you have their final response, you can make the complaint to the Ombudsman here : www.financial-ombudsman.org.uk/consumers/how-to-complain

Or by email:***@******.***

The Ombudsman will look at this case independently and will make a decision based on what happened. Their decision is binding on the insurer.

If the Ombudsman did not find in your favour, therefore, you then have the option of suing the insurer for breach of your consumer rights and you have up to 6 years to bring a claim to the court (the limitation period is 6 years from your date of loss, to when you need to issue a claim). This is considered as a last resort though - I am sure the Ombudsman will resolve this given the facts.

I hope this helps and answers the question - my goal is to ensure you are happy with the answer and have the information you need. If you have any follow up questions then please let me know. I will reply as soon as I can to help with any further queries.

Many thanks,
Jim

Please let me know if the answer helped or if you need me to cover anything else?. I am happy to clarify the answer or if you have any follow up questions. If so, I’d be grateful if you would let me know. I am free most days, including weekends, so feel free to ask me anything you are unsure of.

Best wishes,

Jim

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