It seems that someone else picked up the telephone call. It wasn’t me. I will ask Customer Services to transfer it to me and then I will call you.
Meanwhile you need to serve her another section 21 notice because the original one has long since expired. You also need to give her the section 8 notice based upon her unacceptable behaviour.
Any notice must be in the statutory format in writing.
The notice period originally was 2 months under section 21 and it could be as low as 2 weeks under section 8 but it changed to 3 months on 25 March last year and to 6 months on the 31st of June last year.
From , 1 June 2021, those notice periods are now generally 4 months.
However certain notice periods are shorter such as rent arrears but there have to be far more rent arrears now than there were before. It used to be 2 months, no wit is 6 months. So it appears to be more favourable to the landlord but in actual fact it isn’t.
The government have produced this webpage on exactly this subject:
The notice periods are probably coming down to 2 months at the end of September but we are waiting to have that confirmed.
I assume that you do not live in the property otherwise it becomes far easier if you do.
Thank you for letting me assist you with your legal question. I am glad that I was able to help.
I am not certain whether that answers the question for you or not, but I am happy to answer any specific points arising from this.
It will be my pleasure to help you again either further with this or any future questions you have