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Hello, this is Jim and welcome to JustAnswer. I will be the lawyer working with you today.Sorry to hear of the issue. I will set out my written answer shortly.
You can avail of the Ombudsman scheme here - which should resolve the dispute. It is free to use and quicker than court action - you have to first make a complaint to the energy company, wait for their final response and then go to the Ombudsman. The initial complaints should take up to 8 weeks and the Ombudsman can take up to 16 weeks for a decision to be made. In the meantime you should dispute the bill.
If they do present you with a large final bill, make a formal complaint and if that does not resolve the matter ask them for a "deadlock letter", which is a letter giving their final response.
If the complaint is for high or estimated meter readings, a template letter can be found here which maybe useful : https://www.which.co.uk/consumer-rights/letter/letter-to-complain-about-an-inaccurate-meter-reading-aMv2L5c70DGW
The complaint to British Gas can be made here: https://www.britishgas.co.uk/complaints.html
Once you have the deadlock letter the next step would be to escalate this to the Energy Ombudsman - they will investigate and liaise with the energy company which would hopefully result in a reduction of the bill. They can order the energy company to make a financial award for inconvenience if they have acted poorly.
You have a right to expect a reasonable service which is carried out with care and skill - if you do not receive this then the regulator will step in to resolve this for you.
Once you have the final response from British Gas, you can complain to the Energy Ombudsman by email here: ***@******.***
Or via their website here: www.ombudsman-services.org/energy-complaint.html
It is a regular complaint so the above would be the way forwards, to resolve this issue.
I hope this helps and answers the question - my goal is to ensure you are happy with the answer and have the information you need. If you have any follow up questions then please let me know. I will reply as soon as I can to help with any further queries.
Please let me know if the answer helped or if you need me to cover anything else?. I am happy to clarify the answer or if you have any follow up questions. If so, I’d be grateful if you would let me know. I am free most days, including weekends, so feel free to ask me anything you are unsure of.