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Thank you for the question. Pre-action protocol is simply a letter stating that you are going to take legal action. I have attached a template to this email for you. If you require to take action and the sum of which is less than £10k then you can use the small claims process.
You can complete the forms for a claims action easily online. You will have to highlight what the issues are and tell them how much you are claiming for, to be honest the first are straight forward and self-explanatory. If you feel you can do this yourself then you don’t really need to hire a solicitor but I will provide details for you in case you feel you want to. You will then receive a response to the claim and a court date. On the day (unless they offer a settlement) you will appear at the local court and basically provide your evidence and give you claim to the judge and they will response. The judge will assess the merits of the claim and defence and make a judgement this should be relatively easy for you to prove so the respondent may well offer a settlement in the meantime.
I hope this information has helped. You can find a local solicitor who deals with this on the law society webpage which is;
If you require any help moving forward on this matter in the future, please do feel free to come back to us and I would be more than happy to assist.