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Hello, this is Jim and welcome to JustAnswer. I will be the lawyer working with you today.Sorry to hear of the issue. I will set out my written answer shortly.
There is a way to resolve this thankfully.
You can apply to the telecommunications Ombudsman - which is free to use and is quicker than court action. It is an arbitration scheme meaning the Ombudsman's decision is legally binding if you accept it. You do have to make a formal complaint to TalkTalk first before you can avail of the Ombudsman though. You say you spoke to them today - you now need to call them back and ask them to send you their final response.
The Ombudsman will not help until you have TalkTalk's final decision. Three should not take any enforcement action / debt collection attempts during the complaints process (which takes up to 8 weeks) and until the Ombudsman provides their final response (16 weeks).
You can allege breach of contract against TalkTalk (you have consumer rights here which have been infringed in my view). Their bill is clearly far too high.
Once you have the deadlock letter the next step would be to escalate this to the Communications Ombudsman - they will investigate and liaise with TalkTalk which would hopefully result in a reduction of the bill or even a cancellation of the bill altogether. They can also order the phone company to make a financial award if they have acted poorly.
The service is covered by the Consumer Rights Act 2015 so you have a right to expect a reasonable service - if they do not provide that then the regulator will step in to help.
Once you have the final response from them, you can escalate to the Ombudsman here: www.ombudsman-services.org/sectors/communicationsOr by email: *****@******.***
I hope this helps and answers the question - my goal is to ensure you are happy with the answer and have the information you need. If you have any follow up questions then please let me know. I will reply as soon as I can to help with any further queries.
Please let me know if the answer helped or if you need me to cover anything else?. I am happy to clarify the answer or if you have any follow up questions. If so, I’d be grateful if you would let me know. I am free most days, including weekends, so feel free to ask me anything you are unsure of.