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I am a solicitor.
If the caravan was being towed by them, they had a duty of care to ensure that they towed it properly without causing damage to it and other caravans.
They may be trying to pass on their liability to him and he should hold them liable for the damage to his caravan. If it was insured, he should contact his insurer about this.
It may mean that he has to take them to court of they refuse to accept liability for the incident.
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I trust that my response was useful.
All the best