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Hello, how are you? Welcome to JustAnswer. My name is***** am a solicitor and I will be assisting you today. Please note there may be delays in responding as I am away helping other customers but I will get back to you as soon as I can. I may also need to ask you some clarifying questions to determine the legal position.
Thanks for your message, and sorry to hear of the issues here. Under the Homes (Fitness for Human Habitation) Act 2018 landlord’s must ensure their homes are safe, healthy and free from things that could cause serious harm.
I would suggest if the issue cannot be resolved, then you report it to the Local Government Ombudsman https://www.lgo.org.uk/ They look at individual complaints about councils, and some other organisations providing local public services.
I hope this helps. Thank you again for visiting JustAnswer, please let me know if you need me to clarify anything or if you have any additional questions. I am happy to help.
Hello, just following up on this to ensure you're satisfied with what you need to do. Please let me know if you need me to clarify anything or if you have any additional questions. I am happy to help. All the best, John