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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
What do you specifically want to know about this, please? Please note this is not always an instant service and I may not be able to reply immediately. However, rest assured that I am dealing with your question and will get back to you as soon as I can. Thanks
Hi I have tried calling but canot get through,. Do you have an alternative number please?
Hi there, so as mentioned the first thing you need to do is contact the company and state that you cannot continue paying storage fees anymore because the only reason your items are still with them is because of their unreasonable delay and you should not be penalised by having to pay more fees for these delays.
At the same time, you need to send a formal letter which says that you are giving them a final deadline to resolve this and arrange for the return of your items and state when this expires (I would suggest 2-3 weeks is reasonable). Advise them that failure to get this resolved as requested will result in you having to proceed wo court to seek compensation for the missing items.
If you had to initiate a claim, you can do this online via https://www.moneyclaim.gov.uk/web/mcol/welcome
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
No, an email will be enough to start with and it does not have to be a physical letter through the post
Thank you. So when they agreed to provide the services, did they not discuss what their terms are and what they can and cannot do? Did they officially agree to move your items abroad, knowing how big they were?
Thank you very much for clarifying. A lot would depend on what was initially agreed and also what knowledge they had of the size of the items and their destination. So if it was clear what size they were and where they were going and they still accepted them on the basis they can provide such a service, then they will be in breach now. You should not be charged for the storage to date as it is their fault that the items have been with them for so long and they should also arrange for their return, or as discussed, you can pursue them for compensation.
When an employee is made redundant by their employer, they will have a minimum entitlement to receive certain payments. These are as follows:
- Notice pay for their contractual notice period, which must be at least as long as their statutory entitlement (1 week’s notice for every full year of continuous service, up to a maximum of 12 weeks). The employer would either have to allow the employee to work that notice period and pay them as normal, or they can decide to pay them in lieu of notice. That is when they are paid for the equivalent of the notice period but their employment is terminated immediately and they are not expected to work through their notice period.
- Statutory redundancy pay, which you can calculate here: https://www.gov.uk/calculate-your-redundancy-pay
- Holiday pay for accrued, but untaken holidays in the current holiday year
You can use the full 14 years for the purposes of your continuous length of service. However, when you put in the wages which you use to calculate the redundancy pay, you can only use your current, part time wages.
Sorry that was the wrong reply, it was meant for someone else, please ignore it