Ask a Law Question, Get an Answer ASAP!
Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
Hi there. Can I just check if you have the builder's registered business address and all relevant contact information?
OK I understand and thank you for providing this information. Please leave it with me for now; I will get back to you with my answer as soon as I can, usually the same day. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience, I am pleased to be able to continue assisting with your query now. The first thing you need to do is make it clear to them that ‘time is of the essence’, which formally expresses the need for timely completion. With that you would set a specific and reasonable deadline, for the work to be completed. You should also make it very clear that failure to adhere to this deadline will allow you to no longer use their services and engage a third party to complete the work, charging the original one for any extra costs incurred.
Only once that has happened and you know the costs involved, should you be looking at potential legal action to try and recoup these.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
Hi there, thank you for your further queries, which I will be happy to answer. A month is not unreasonable in the circumstances so if you are happy with setting that you can do so. You would not need to mark the letter as being ‘without prejudice’ – that would mean it cannot be used as evidence in the future but you want it as evidence if this goes to court
Hello, I trust that everything has now been dealt with to your satisfaction and your original question has been resolved. If you have any further queries about it, please do not hesitate to get back to me on here. In the meantime, I wish you all the best.