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Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 75097
Experience:  Qualified Solicitor
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I need advice on a dispute with a builder that I have

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I need advice on a dispute with a builder that I have recently spent over £52,000 on house renovations
JA: Where are you? It matters because laws vary by location.
Customer: Bolton
JA: What steps have you taken so far?
Customer: Because they have refused to provide me with an invoice for works I have paid for, the only way of contacting them was through text message
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: The only thing that I asked for them to do after spending so much money was a gate they fitted, which was plastic & it has misshapen so I asked for it to be replaced, I also asked for an invoice for all work that was carried out

Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.

What is your specific query in relation to this please, so that I can best advise?

Customer: replied 8 days ago.
Last November I hired builders to do some work on my mine & my husband's house. The initial quote was £30,000.00. The work started but as they neared completed the initial work we asked the builders to quote for other work which they completed. Basically, we paid all in all £52,113.00, which Paid instantly, mainly before they even started a job they had quoted for. They completed the work in February of this year & I messaged them on 4/07/21to come back to a leak we had in july, John (one half of the builders from custom fit build) finally came on 8th August, I asked when he was going to mend the gate which had misshapen & when I would receive an invoice for all of the work that had been carried out, he said he was going to send pictures to the company. Since then after numerous text messages & confrontation nothing has been done & he is refusing to do anything

OK thank you, ***** ***** is your specific query in relation to this please, so that I can best advise?

Ben Jones and 2 other Law Specialists are ready to help you
Customer: replied 8 days ago.
I need advise on what I have already quoted
Customer: replied 8 days ago.
Still waiting for a response
Customer: replied 8 days ago.
How can I get a refund for the gate & receive an invoice for all the work that was carried out
Customer: replied 8 days ago.
I'm still waiting for a phone call

OK I understand and thank you for providing this information. Please leave it with me for now; I will get back to you with my answer as soon as I can, usually the same day. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.

Many thanks for your patience, I am pleased to be able to continue assisting with your query now. First of all, I am sorry to hear about the issues you have experienced in your situation.

You cannot force them to issue you with an invoice because that is not a legal requirement, so unless it was a specific condition of the contract you had with the, it is up to them whether it is issued or not. Of course, you can continue requesting one but you cannot force them to provide you with it.

In terms of getting a refund for the gate, if they refuse to issue one, you can consider pursuing them for compensation for the amount owed.

If a party wishes to pursue another for financial compensation arising out of a dispute between them, they can potentially do so by making a court claim. However, as legal action should only be used as a last resort, there are certain steps that should be taken initially to try and resolve this matter informally and without the need to involve the courts. It is therefore recommended that the following steps are taken in order to try and resolve this:

1. Reminder letter – if no informal reminders have been sent yet, one should be sent first to allow the other party to voluntarily settle this matter.

2. Letter before action – if informal reminders have been sent but have been ignored, the other party must be sent a formal ‘letter before action’ asking them to resolve this amicably within a specified period of time – 14 days is reasonable. They should be advised that if they fail to make contact to resolve this matter, formal legal proceedings will be commenced to pursue them for compensation. This letter serves as a ‘final warning’ and gives the other side the opportunity to resolve this without the need for legal action. There are numerous templates available online for such letters and a simple search will bring up a list of useful results.

3. If the letter before action is also ignored, formal legal proceedings can be initiated. A claim can be commenced online by going to There will be a fee payable, which depends on the amount that is claimed. The other side will eventually get a copy of the claim and they will have a limited time to answer it. They could accept it and pay what is owed, they could accept it only in part and defend the rest, or they could outright reject it. They could also completely ignore it, in which case judgment will eventually be entered automatically against them. Also, it is worth noting that the simple act of submitting a claim could show the other side that this is being taken seriously and prompt them to consider negotiating a potential solution to stop the claim progressing further, such as offering full or partial payment of the amount sought in the claim.

Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.

Hello, I trust that everything has now been dealt with to your satisfaction and your original question has been resolved. If you have any further queries about it, please do not hesitate to get back to me on here. In the meantime, I wish you all the best.