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Welcome to JA.
I am sorry to hear about your situation.
Please note that this is not a chat service therefore you may experience delays.
Please can you confirm whether the incident occurred in England or Wales?
I assume the incident occurred in England or Wales.
In view of this, I suggest you advise the insurer to look into the meta data of the images as this will show the time the photos were taken/created. Hopefully the time difference between when the collision occurred and picture taken will help convince the insurer to accept your version of events and thus defend the claim.
That said you can also report the matter to third party insurer of you have not already done so. They may have a different view which supports yours and therefore accept liability.
I hope I have clarified the position.
Thanks and stay safe.
Thank you again for visiting JustAnswer, please let me know if you need me to clarify the answer given.
Thanks and stay safe
I think you may need to raise a complaint regarding the service you have received. This will likely speed up the process in responding back to you.