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Hi thank you for your message, please note that I will look to provide an accurate but nevertheless speedy reply to your inquiry. I am sorry to hear about your situation but I will endeavour to help you today.
You can make a complaint here: https://www.pensions-ombudsman.org.uk/submit-complaint
If you follow the link it will take you through the process of making the complaint in a step by step process, this involves giving initial details of the complaint and providing such documents as you have. Then the ombudsman will be in touch to ask further questions if they need to. I trust this assists
Yes that is the best route to follow. I trust this assists